Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ who are purchasing camping equipment for personal use. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on uknewquaycampingshop.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our camping gear including:

• Tents (1-2 berth to 7+ berth)
• Camping furniture (chairs, beds, cupboards)
• Outdoor cooking equipment (Cadac, BBQ, camp kitchen)
• Awnings and accessories (including T4-specific products)
• Beach and recreational gear

While we aim for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you order, we’ll notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Placing Orders

By placing an order, you:

• Agree to pay the full amount including shipping
• Confirm all provided information is accurate
• Accept these Terms and Conditions

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately at checkout. For security, we don’t store your payment details.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK public holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking and insurance
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Customers are responsible for any customs duties or import taxes.

4.4 Delivery Issues

If your camping gear doesn’t arrive within the estimated timeframe, please contact us at [email protected] with your order number.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused items in original packaging with tags attached, including:

• Tents of all sizes
• Camping furniture
• Camp kitchen equipment
• Awnings and accessories

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Used airbeds
• Opened beach/body board products
• Personalized items
• Clearance/sale items marked as final sale

5.3 Return Process

1. Email [email protected] within 15 days with your order number and return reason
2. Wait for return authorization
3. Repackage items securely with all original accessories
4. Ship to: Camping Sale Shop Returns, 40 Percy St, Newcastle upon Tyne, GB CH3C 7WY

5.4 Refunds

Refunds are issued to your original payment method within 3-5 business days after we receive your return. Original shipping costs are non-refundable except for faulty items.

6. Faulty or Damaged Items

If your camping equipment arrives damaged or defective:

• Contact us immediately with photos of the issue
• We’ll cover return shipping costs
• Choose between repair, replacement, or refund

For tents and awnings, please ensure all parts are present and you’ve followed setup instructions before reporting faults.

7. Customer Responsibilities

As a valued customer, we ask you to:

• Provide accurate shipping and payment information
• Inspect products promptly upon delivery
• Follow product care instructions for camping gear
• Contact us immediately with any concerns
• Use products only as intended (camping equipment isn’t designed for permanent residential use)

8. Limitation of Liability

Camping Sale Shop isn’t liable for:

• Incorrect product use or assembly
• Weather-related damage to outdoor equipment
• Delays caused by customs or carrier issues
• Consequential damages from product use

Our total liability is limited to the purchase price of the product in question.

9. Privacy and Data Protection

We handle your personal data in accordance with our Privacy Policy and GDPR regulations. We only collect necessary information to process your order and improve your shopping experience.

10. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.