At Camping Sale Shop, we want you to be completely satisfied with your camping gear purchase. Whether you’ve ordered a compact 1-2 berth tent or stocked up on camp kitchen essentials, we offer a straightforward returns process for items that don’t meet your expectations.

Key Points:

  • 15-day return window from delivery date
  • Free returns for faulty items
  • Refunds processed within 5 business days
  • Original shipping costs non-refundable (except for faulty items)

Our Returns Process

Step 1: Check Eligibility

We accept returns for most unused camping equipment in original packaging with tags attached, including:

  • Tents (all sizes from 1-2 berth to 7+ berth)
  • Camping chairs and beds
  • Camp kitchen equipment
  • Awnings and accessories

Non-returnable items:

  • Used airbeds (hygiene reasons)
  • Opened beach/body board products
  • Personalized items
  • Clearance/sale items marked as final sale

Step 2: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Camping Sale Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Product Name: [e.g., “4 Berth Family Tent”]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund/Exchange for…]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 3: Package and Ship

Once approved, you’ll receive return instructions. Please:

  • Repackage items securely in original packaging
  • Include all accessories and documentation
  • For exchanges, clearly note what you’d like instead

Return Address:
Camping Sale Shop Returns
40 Percy St
Newcastle upon Tyne
GB CH3C 7WY

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing time: 3-5 business days after receipt
  • Appearance in your account: Allow additional 3-10 business days depending on your bank

Exchange Policy

Prefer a different size tent or camping accessory? We’re happy to exchange:

  • Exchanges subject to product availability
  • Price differences will be refunded/charged accordingly
  • You’ll be responsible for new shipping costs unless the exchange is due to our error

Faulty Items

If your camping equipment arrives damaged or defective:

  • Contact us immediately with photos of the issue
  • We’ll cover return shipping costs
  • Choose between repair, replacement, or refund

Camping Tip: Before returning tents or awnings, please ensure all parts are present and you’ve followed setup instructions carefully. Our team is happy to provide guidance if you’re having trouble with your new camping gear!

For any questions about our returns policy, contact our camping experts at [email protected] or call during business hours (Monday-Friday, 9:00 AM – 5:00 PM GMT).